Customer Testimonials

By using Instrumental, it was like being at the factories. The transparency Instrumental provided resulted in more prompt attention and a higher level of care for our line, putting us on the same level of priority as other customers with higher volume.

[Instrumental] transformed us to the next level of product. These are new capabilities we don’t have.

Open access to data and quick identification of the failure mode allowed us to cut nearly four weeks off our project schedule.

We rely heavily on Instrumental to make sure that what happens is what is meant to happen.

Programs that used Instrumental during development ramped faster than products that did not use it.

Without Instrumental, we wouldn’t have gained the visibility and data to make the case for investment in this process improvement as quickly. We were able to enact a process change using robotics to prevent downstream reliability issues.

Instrumental helped us quickly identify major impacts to our units and gave us data to back up what to do next.

I felt that Instrumental got what we were doing and why our mission is so important to us. Throughout the process, they actively helped us solve immediate problems and they’re committed to evolving their platform to further support our needs. We had a great two-way synergy with the Instrumental team and that’s why we’re getting ready to use Instrumental again on a new product.

I used to visit our factory 7 times a year for 2-3 weeks at a time — that’s spending nearly half of my year overseas. Now Instrumental gives me remote oversight and does a tremendous job helping our team save time on inspection and assembly.