Flock accelerates root-cause analysis 7X and achieves 3X ROI using Instrumental

Intro

For nearly a decade, Flock has built technology that helps communities across the U.S. deter crime, respond to emergencies, and investigate safety incidents.

Flock adopted Instrumental’s Manufacturing Acceleration Platform to reduce field failures, identify issues in real time, eliminate customer downtime, and eliminate engineering hours spent on FA/CA. With Instrumental, the team reduced root-cause and corrective-action cycles from weeks to hours and generated an estimated 3.1X ROI across engineering labor, CM labor, accelerated FA/CAPA activity, and avoided field failure service*.

Results

7X Faster Root-Cause Analysis and Corrective Actions

Using Instrumental’s Manufacturing Acceleration Platform, Flock reduced root-cause and corrective-action cycles from weeks to hours. Access to real-time production images, test results, and process data helped engineers identify failures faster, collaborate with manufacturing partners, and implement corrective actions.

AI-Powered Defect Detection Improved Product Quality

Instrumental’s AI helped Flock identify and contain defects during production, reducing the test escape rate by 90% for one failure mode and eliminating another newly discovered failure mode. Catching defects before shipment also helped reduce costly truck rolls, field failures, and customer downtime.

Accelerated Manufacturing and 3.1X ROI

By streamlining engineering investigations, accelerating corrective actions, and reducing field failures, Flock achieved an estimated 3.1X ROI. A shared manufacturing record enabled engineering and manufacturing teams to make faster decisions, reduce costs, and support continued production growth.