Intro
For over a decade, Toast has been a leading digital technology platform for hospitality, serving more than 171,000 business locations worldwide. Its hardware portfolio—including Point-of-Sale terminals, Kitchen Display Systems, Self-Service Kiosks, and handheld devices—is designed to withstand the demanding conditions of restaurant environments.
To maintain its Restaurant Grade quality standards while accelerating product development, Toast adopted Instrumental’s Manufacturing AI and Data Platform. By leveraging Instrumental’s AI-powered quality and engineering control capabilities, Toast achieved a 5.3X ROI through engineering cost savings, schedule reductions, and improved product field performance.*
They strive to build a future where going electric is practical but also seamless and reliable. That’s why their focus on reliability and quality is unwavering. They understand the critical importance of ensuring that the charging solutions consistently deliver exceptional performance. Therefore, they take a proactive approach to maintaining the highest standards of quality and reliability.
The ChargePoint operations and engineering teams sought a solution to up-level their supply chain and maintain quality control. That’s how they landed with Instrumental, a Manufacturing AI and Data platform that provides complete data traceability, finds and fixes unknown issues, and gives complete factory oversight. To implement a standardized and scalable process for inspecting each assembly stage, they installed 6 Instrumental Stations across 2 programs.
Results
Earlier Detection Improved Product Quality
Using Instrumental’s Discover AI, Toast identified previously unknown failure modes during development and manufacturing, allowing teams to address issues before they reached customers. Access to assembly images, build history, and test data accelerated root-cause analysis and reduced time spent investigating failures.
Faster Engineering Decisions and Greater Manufacturing Control
Instrumental provided Toast with a complete manufacturing record across products and factory partners, helping engineering teams quickly identify variation, streamline problem-solving, and maintain consistent quality as production scaled.
AI-Powered Defect Interception Reduced Escapes
As Toast increased production volumes, Instrumental’s AI helped identify and contain quality deviations directly on manufacturing lines, preventing defects from reaching customers and reducing costly rework loops.
“We can’t live with a defect loop. To us, Instrumental is the cost of good quality—money spent right.”
- Director of Manufacturing Quality, Toast
Read the full case study to learn more.
