Customer Testimonials

[Instrumental] transformed us to the next level of product. These are new capabilities we don’t have.

Without Instrumental, we wouldn’t have gained the visibility and data to make the case for investment in this process improvement as quickly. We were able to enact a process change using robotics to prevent downstream reliability issues.

Instrumental enables you to work smarter. Instead of doing disassembly, you can spend your time solving problems.

Without Instrumental, we would not have found the issues on time – some of them we would have never found [until our customers did].

Instrumental helped us quickly identify major impacts to our units and gave us data to back up what to do next.

[Failure Analysis] is normally something I’d only be able to do on-site, I’d have to actually fly there ,and this lets me do that remotely which is very important to us.

I felt that Instrumental got what we were doing and why our mission is so important to us. Throughout the process, they actively helped us solve immediate problems and they’re committed to evolving their platform to further support our needs. We had a great two-way synergy with the Instrumental team and that’s why we’re getting ready to use Instrumental again on a new product.

This would not have been possible without Instrumental’s visual data – we saved many man hours and time in China.

I used to visit our factory 7 times a year for 2-3 weeks at a time — that’s spending nearly half of my year overseas. Now Instrumental gives me remote oversight and does a tremendous job helping our team save time on inspection and assembly.

I had heard anecdotal evidence that parts were biased, but when I quickly flipped through 20 images I thought: wow, there’s tons of variation and we need to be paying attention.