Customer Testimonials

See what our customers are saying

Without Instrumental, fixing the issue and delivering customer satisfaction would have been slower, harder, and more expensive.

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Burc Sahinoglu

Chief Technology Officer

Owlet

Nobody provides the contextualization and user experience that Instrumental has developed. This is the holy grail of data correlation.

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Mike

Director of Operations

L3Harris

By using Instrumental, it was like being at the factories. The transparency Instrumental provided resulted in more prompt attention and a higher level of care for our line, putting us on the same level of priority as other customers with higher volume.

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Bill Maginn

Operations Engineering | Manufacturing | NPI Leader Manager,

AXON

Instrumental reduces the number of experimental builds needed to validate our products during development.

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Dave Konczal

Director of NPI

MOTOROLA MOBILITY

Open access to data and quick identification of the failure mode allowed us to cut nearly four weeks off our project schedule.

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Chris Fisher

Senior Test and Quality Manager,

PUFFCO

Programs that used Instrumental during development ramped faster than products that did not use it.

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Lyon Wang

Director of Engineering & NPI,

MOTOROLA MOBILITY

We typically speed through NPI knowing we’ll have defects to fix in MP. With Instrumental we were able to detect and fix problems a lot faster in NPI, resulting in a much smoother MP.

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Francois Vailland

Industrialization Team Leader,

WITHINGS (NOKIA HEALTH)

Within a few weeks, we discovered the root cause of an issue — and we figured it out right from our own desks. This was a game-changer that will help us deliver the best possible product to our customers.

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Mike Schuetz

Manufacturing Engineering Manager,

owlet

The Instrumental System built a virtual library of evidence. Instead of worrying what we were missing, we could identify early issues and prevent quality gaps.

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Justin

Operations Manager,

IoT Company

We rely heavily on Instrumental to make sure that what happens is what is meant to happen.

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Principle Applications Scientist

P2I

[Instrumental] transformed us to the next level of product. These are new capabilities we don’t have.

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VP of Manufacturing Technologies

$15B Mission-Critical Electronics Leader

Without Instrumental, we wouldn’t have gained the visibility and data to make the case for investment in this process improvement as quickly. We were able to enact a process change using robotics to prevent downstream reliability issues.

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Bill Maginn

Operations Engineering | Manufacturing | NPI Leader Manager,

AXON

Instrumental enables you to work smarter. Instead of doing disassembly, you can spend your time solving problems.

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Wayne Morrison

Principal Staff Mechanical Engineer,

MOTOROLA MOBILITY

Without Instrumental, we would not have found the issues on time – some of them we would have never found [until our customers did].

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Director of Mechanical Engineering

FLIR

Instrumental helped us quickly identify major impacts to our units and gave us data to back up what to do next.

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Chris Fisher

Senior Test and Quality Manager,

PUFFCO

[Failure Analysis] is normally something I’d only be able to do on-site, I’d have to actually fly there ,and this lets me do that remotely which is very important to us.

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Principle Applications Scientist

P2I

I felt that Instrumental got what we were doing and why our mission is so important to us. Throughout the process, they actively helped us solve immediate problems and they’re committed to evolving their platform to further support our needs. We had a great two-way synergy with the Instrumental team and that’s why we’re getting ready to use Instrumental again on a new product.

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Bill Maginn

Operations Engineering | Manufacturing | NPI Leader Manager,

AXON

This would not have been possible without Instrumental’s visual data – we saved many man hours and time in China.

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David Platner

Mechanical Engineer,

MOTOROLA MOBILITY

I used to visit our factory 7 times a year for 2-3 weeks at a time — that’s spending nearly half of my year overseas. Now Instrumental gives me remote oversight and does a tremendous job helping our team save time on inspection and assembly.

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John

Hardware Quality Engineer ,

Fortune 500 Company

I had heard anecdotal evidence that parts were biased, but when I quickly flipped through 20 images I thought: wow, there’s tons of variation and we need to be paying attention.

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