Saved $953K per year by validating root cause in two weeks

OWLET CARE, DREAMSOCK BABY MONITOR

Problem

  • Missing customer expectations, large replacement rate
  • Spent 4 months on complex failure analysis with inconclusive results

Solution

  • Virtual teardown using aggregated product data
  • Remote failure analysis allowed to debug the process without travel

8x

Faster

<2 weeks for process
improvement and failure
analysis

$953K

Savings per year

Avoided replacement
cost

1

month

Breakeven

”Without Instrumental, fixing the issue and delivering customer satisfaction would have been slower, harder, and more expensive.”

Burc Sahinoglu, Chief Technology Officer

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