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Build Better Handbook: Table of Contents
  •   

    Start Here

    • Introduction to the Build Better Handbook

    • Manufacturing Term Glossary

  •   

    Getting Culture Right

    • Jeff Lutz: Team Culture Drives Product Performance

    • Scrappy Ways to Execute Like Apple

    • Building a Culture of Quality

      • Building the World's Most Reliable Products: Insights from Medical and Defense Leaders
      • Fear Management
  •   

    NPI: A How To Guide for Engineers & Their Leaders

    • Leading from the Front

      • Building the Team
      • Quality is Set in Development & Maintained in Production
      • 3 Lessons from Tesla’s Former NPI Leader
      • Reject Fake NPI Schedules to Ship on Time
      • Leadership Guidance for Failure to Meet Exit Criteria
    • Screws & Glue: Getting Stuff Done

      • Choosing the best CAD software for product design
      • Screws vs Glues in Design, Assembly, & Repair
      • Best Practices for Glue in Electronics
      • A Practical Guide to Magnets
      • Inspection 101: Measurements
      • A Primer on Color Matching
      • OK2Fly Checklists
      • Developing Your Reliability Test Suite
      • Guide to DOEs (Design of Experiments)
      • Ten Chinese phrases for your next build
    • NPI Processes & Workflows

      • EVT, DVT, PVT Stage Gate Definitions
      • Hardware Schedules are Driven by Iteration
      • The Shedletsky Test: 12 Requirements for NPI Programs
  •   

    Production: A Primer for Operations, Quality, & Their Leaders

    • Leading for Scale

      • Greg Reichow’s Manufacturing Process Performance Quadrants
      • 8D Problem Solving: Sam Bowen Describes the Power of Stopping
      • Oracle Supply Chain Leader Mitigates Risk with Better Relationships
      • Brendan Green on Working with Manufacturers
    • Ship It!

      • Serialization for Electronics Manufacturing
      • Tactics to Derisk Ramp
      • E-Commerce Ratings Make Product Quality a Competitive Edge
    • Production Processes & Workflows

  •   

    Thinking Ahead: How to Evaluate New Technologies

    • Saw through the Buzzwords

      • Automation Tipping Points
      • CTO of ASUS: Systems Integrators for Manufacturing Automation Don't Scale
    • Opportunity Analysis and Realizing Value

    • Building a Buying Committee

    • How to Buy Software (for Those Who Don't Usually)

  1. Build Better Handbook
  2. Production: A Primer for Operations, Quality, & Their Leaders
  3. Oracle Supply Chain Leader Mitigates Risk with Better Relationships

Oracle Supply Chain Leader Mitigates Risk with Better Relationships

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Joan Cullinane is a master of reinvention. She’d worked as a mechanical engineer at companies like HP and Oracle for nearly 20 years when she decided it was time to transform her understanding of her job, company and industry. So she went back to school and earned a doctorate of business administration (DBA) in supply chain management. As a result, she’s reinventing how Oracle navigates manufacturing challenges as vice president of supply chain, manufacturing and operations, and is on a path to influence the manufacturing industry through her research. Joan joined the CEO of Instrumental, Anna-Katrina Shedletsky, on a recent podcast episode of Change Notice. She shared advice on responding to supply chain disruptions and the key to developing resilience: strong relationships with suppliers.

Disruption in the supply chain is normal

Joan is quick to acknowledge that although recent supply chain disruptions have negatively impacted products, companies and consumers, disruptions themselves aren’t new to manufacturing. The 2003 SARS epidemic and the 2011 flooding in Thailand influenced the global economy and caused ripple effects through the supply chain — much like the COVID-19 pandemic and subsequent labor shortage. The crisis might be new, but according to Joan, the inherent risk is not. Understanding that disruptions are a consistent variable allows manufacturing leaders a chance to accept this inherent risk and better position their companies to withstand them.

Relationships are the key to resilience in an unpredictable supply chain

In her doctorate research, Joan studied risk management and the factors that increase resilience to supply chain fluctuations. She discovered that although risk management infrastructure is helpful, the development of strong relationships, specifically benevolence, between parties in the supply chain is a stronger indicator of successful resiliency to disruption and unpredictability. What exactly does benevolence in action look like? Any action that builds trust. While it’s common for product engineers to order extra parts or components to mitigate supply chain or manufacturing issues, this tendency is the result of an inherent mistrust of the supply chain and/or supplier. In turn, this may force the supplier to prioritize one customer over another, which could lead to longer lead times and additional doubt between the supplier and its customers. Joan explains that if customers are mindful of their suppliers and only order what they actually require, then trust can develop. This benevolence allows suppliers to provide parts to all their customers and begets resilience within an unpredictable supply chain. “If there was ever a time to have an emotional quotient, you've gotta have it now,” said Joan. “[You] really need to be a partner and be … someone that's truly invested in your supply chain.”

3 strategic responses to supply chain disruptions

While benevolence might be one research-backed factor to risk management in manufacturing, Joan suggests three additional methods.

  1. Diversify suppliers: Intelligently diversifying suppliers will make you more nimble in the face of supply chain disruptions.
  2. Adopt creative tooling: Conduct an honest assessment of your tooling process. How could you reduce cost or complexity? Could others make your parts in a different way?
  3. Put data to work: Figure out what data you already have, and create new systems that help your teams use that data so you can know what is actually happening at your suppliers and final assembly.

“Why waste a good disruption?”

Winston Churchill is quoted as saying, “Never let a good crisis go to waste.” Joan has her version of that: “Why waste a good disruption?” For her, the current manufacturing and supply chain disruption is the perfect time for manufacturing leaders to reexamine every tool and process and abandon anything that’s not working. She sees it as a time of learning to prepare for the next disruption, so modern manufacturing leaders can say, “I’m ready” while everyone else is saying, “I didn’t see it coming.”

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